Good citizenship is good business. Responsibility for safety and the environment, Quality of product, quality of service. Sponsorship, out of hours activities, Added value – both real and perceived. If we get these right, they come back to us Through preferring customers who choose to deal with us. Reputation may be intangible, but it adds […]
I have a contract with my employer, It sets out our agreements to each other, And has significant legal weight. It tends to sit in the bottom drawer until our ways part, And then becomes important to define matters like notice, termination and redundancy. We both signed it, and dated it. I have a contract […]
Well that’s a relief, Lord. We passed the environmental audit again. Gas emissions held down, and no containment leaks. Perhaps lucky; more likely sound plant management. I should pass on a word of appreciation Because it impacts on the breadth of our business. Care for the environment basically seems straight forward, Although I sense some […]
Mission and vision. These two words are very popular today, Lord, Yet many people seem to have a problem defining them. Mission is the reason for existing – why we are here. And vision is beyond goals – rather – The dream of where we want to go and want to be. In your kingdom, […]
Who is my customer? We seem to spend a lot of time discussing this. External customers, internal customers, Government, supplier, manager, user, colleague. Exceed customer expectations! we say. Achieve customer delight! You were asked the question “Who is my neighbour?” [1] “You shall love your neighbour as yourself”, Seems to be the same as “You […]
All work is a process, so the maxim says. Quality is conformance with what is required. Measure it and do it, Measure it right and do it right. Process mapping, control charts, Exceeding customer expectations, We seem to have done it all. We don’t even begin to compare With your standards of quality, Lord. Quality […]
13. Day-by-Day Praise i. From the Business World – The Merger-Stunned* We’re all a bit stunned today, Lord. The news of the company merger, Of inevitable restructuring, redundancies and job moves. Will it be me? There’s not much work going on. Lots of talk. Lots of coffee. And the internal jostling of emotion with rational […]
13. Day-by-Day Praise Now it’s time to integrate devotional prayer with daily living. My growing practice of conversational prayer has been to respond to the every day experiences of life, to give them to the Lord in prayer, and then to listen for his word to me. I have frequently found that many of these […]
13. Day-by-Day Praise ii. In the Garden – the Orchid The orchid is nearly finished now. I didn’t pick the blooms from this last one; We just let the flowers stay on to be enjoyed. Then we’ll put the plant away in a quiet corner, Feed it, water it and wait until next year. Every […]
13. Day-by-Day Praise iii. Going on Holiday – Packing up We’re packed up now. Two suitcases, cabin bags, her purse, my camera, Tickets and other papers in pocket. It’s holiday time. But already my arm is aching with the weight of the bag! Couldn’t we go light this time? No. Clothes for about three climates, […]