A letter received by the B&Q customer services department today.
Dear Sir/Madam
My congratulations to you on getting a yacht to leave the UK on 28th November 2004, sail 27,354 miles around the world and arrive back 72 days later.
Could you please let me know when the kitchen I ordered 96 days ago will be arriving from your warehouse 13 miles away?
Yours faithfully
P Doff
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