Customer: I can do this. I’m not very technical, but I think I am ready to install now.
What do I do first?

CS Rep: The first step is to open your HEART. Have you located your HEART ma’am?

Customer: Yes I have, but there are several programs running right now. Is it okay to
install while they are running?

CS Rep: What programs are running ma’am?

Customer: Let me see…I have PASTHURT.EXE, LOWESTEEM.EXE, GRUDGE.EXE, and  
RESENTMENT.COM running right now.

CS Rep: No problem. LOVE will automaticallyerase PASTHURT.EXE from your current
operating system. It may remain in your permanent memory, but it will no longer disrupt
other programs. LOVE will eventually overwrite LOWESTEEM.EXE with a module of its own
called HIGHESTEEM.EXE. However, you have to completely turn off GRUDGE.EXE and
RESENTMENT.COM. Those programs prevent LOVE from being properly installed. Can you turn
those off ma’am?

Customer: I don’t know how to turn them off. Can you tell me how?

CS Rep: My pleasure. Go to your Start menu and invoke FORGIVENESS.EXE. Do this as many
times as necessary until GRUDGE.EXE and RESENTMENT.COM have been completely erased.

Customer: Okay, I’m done. LOVE has started installing itself automatically. Is that
normal?

CS Rep: Yes it is. You should receive a message that says it will reinstall for the
life of your HEART. Do you see that message?

Customer: Yes I do. Is it completely installed?

CS Rep: Yes, but remember that you have only the base program. You need to begin
connecting to other HEART’s in order to get the upgrades.

Customer: Oops…I have an error message already. What should I do?

CS Rep: What does the message say?

Customer: It says "ERROR 412 – PROGRAM NOT RUN ON INTERNAL COMPONENTS". What
does that mean?

CS Rep: Don’t worry ma’am, that’s a common problem. It means that the LOVE program is
set up to run on external HEARTS but has not yet been run on your HEART. It is one of
those complicated programming things, but In non-technical terms it means you have to
"LOVE" your own machine before it can "LOVE" others.

Customer: So what should I do?

CS Rep: Can you find the directory called "SELF-ACCEPTANCE"?

Customer: Yes, I have it.

CS Rep: Excellent, you are getting good at this.

Customer: Thank you.

CS Rep: You’re welcome. Click on the following files and then copy them to the
"MYHEART" directory: FORGIVESELF.DOC, SELFESTEEM.TXT, REALIZEWORTH.TXT, and
GOODNESS.DOC. The system will overwrite any conflicting files and begin patching any
faulty programming. Also, you need to delete SELFCRITIC.EXE from all directories, and then
empty your recycle bin afterwards to make sure it is completely gone and never comes back.

Customer: Got it. Hey! My HEART is filling up with really neat files. SMILE.MPG is
playing on my monitor right now and it shows that WARMTH.COM, PEACE.EXE, and
CONTENTMENT.COM are copying themselves all over my HEART.

CS Rep: Then LOVE is installed and running. You should be able to handle it from here.
One more thing before I go…

Customer: Yes?

CS Rep: LOVE is freeware. Be sure to give it and its various modules to everybody you
meet. They will in turn share it with other people and they will return some really neat
modules back to you.

Customer: I will. Thank you for your help